EliteDepot is happy to refund or exchange products that where shipped to you in error. No Obagi products can be returned or refunded. All products returned must be in the original package un-opened and un-used. Reward points are non-refundable. EliteDepot has the right to deny refunds if products are not in original new condition. Original shipping fees are not refundable. A restocking fee may apply to some manufacturers due to their policies. Please call if you have questions.