Elite Depot is under new, improved ownership as of June
2014. We are excited to offer incredible customer service, amazing deals,
authentic products, and fast, reliable shipping. Since our family took over
ownership, we have seen huge leaps in customer satisfaction and many customers
have returned with tremendous reviews. We hope to show you how dedicated we
are! If you have any questions, comments, or concerns whatsoever, feel free to
give us a call at 1-877-501-1360 or email us at [email protected].
Our operation hours are from 9 a.m. to 6 p.m. EST Monday-Friday. During
this time, we will be able to answer your calls promptly. If you contact us anytime
other than these hours, please leave a message and we will return your call as
soon as we are back in store.
Authenticity: Our products are all 100% authentic.
They come either directly from the manufacturer, an authorized retailer
that purchases directly from the manufacturer, or a distributor of that
brand. Products that have an expiration date will not expire for at least 1-3
years unless specified with a discontinued item.
Returns/Refunds: Customer satisfaction is our utmost
priority. For that reason we offer a hassle-free money back guarantee should
you be displeased with your order or if we have made a mistake with your order. Unfortunately,
we cannot offer refunds or exchanges on opened skincare items and we do not
accept returns on Obagi skincare items. There will be a 15% re-stocking fee if a return is requested on all products accept Obagi skincare.
Security: We use World Pay & SecureNet to accept online payments. World Pay is the most trusted, secure payment method used online today. All of your personal
information, including credit card number, name, and address, are secure and will only be used to ensure you are satisfied with your order. We will never give out any of your valued personal information for any purpose.
Again, feel free to contact us with anything you need.