What is your return policy? What is the status of my return? How can I track the status of my order? How long will it take for me to receive my order? What is the cost of shipping? What is the cost of return shipping? To what address should I ship returns? Can I exchange an item? Will I be charged for sales tax? Do you ship to my country? Can I change/cancel an existing order? Can I re-route my shipped package to another shipping address? What if I receive an incorrect or damaged item? What forms of payment do you accept? Can I order by phone, email or fax? The item I want is sold out. Will you get more in? I forgot my password. How do I make purchases on EliteDepot.com? Is it safe to use my credit card on EliteDepot.com? Is my personal information kept private? At what hours is customer service available? What is your return policy? All items must be unworn, in their original packaging with the tags still attached. The buyer is responsible for return shipping. There are no returns on formal wear, evening wear, cocktail dresses, cosmetics, or mink eyelashes. If you would like to return an item please contact us via e-mail to receive a RMA number. When e-mailing, please give us a brief description as to the nature of your return. Once you have received your RMA number, please write it on the outside of the box and on a note on the inside of the package to avoid a delay in processing. Once the item is received back, please allow us 24-48 business hours to process your return. You will receive an e-mail from us containing your merchandise credit voucher once your item has been returned and inspected. Your instructions will be provided on how you use your credit voucher in the e-mail. Returns due to Customer Error A 25 % restocking fee will apply. back to top What is the status of my return? Returns will be processed within 10-14 business days from the date we receive your package. Kindly allow 3-5 business days for the return credit to post to your account from the date your return is processed. To track the status of your return package, keep the return tracking number from the USPS return label included with your order. Track delivery at www.usps.com. back to top < How can I track the status of my order? When your order ships from our warehouse, you will receive an email confirmation with your shipment tracking number. To obtain the status of an order, enter the confirmation number and click Go!. Confirmation Number:   Register Account History Download Product Files Lost Password Policies About Us FAQ You may also enter your tracking number at www.UPS.com. back to top How long will it take for me to receive my order? Orders are generally shipped within 24 hours from receipt. Estimated Delivery Times Please use the reference below to estimate delivery times. A business day is considered to be Monday through Friday, excluding holidays. *Note: Expedited and Express orders placed after 12noon EST will be processed and shipped the next business day. Ship Method... Estimated Delivery Standard (UPS Ground or Basic) 3-7 business days processing time: 1 business day shipping time: 2-6 business days Expedited (UPS 2nd Day) 2-3 business days processing time: 1 business day* shipping time: 2 business days Express (UPS Next Day 3PM) 1-2 business days processing time: 1 business day* shipping time: 1 business day back to top What is the cost of shipping? EliteDepot.com is proud to offer fast, FREE SHIPPING for all U.S. orders via UPS Ground. Ship Method... Cost per Order Standard (UPS Ground or Basic)* $7.95 FREE! Expedited (UPS 2nd Day) $11.95 Express (UPS Next Day 3PM) $24.95 International orders: Shipped via Global Worldwide Express - 1 item: $39.95 shipping fee - 2 items: $49.95 shipping fee - 3 or more items: FREE SHIPPING! back to top What is the cost of return shipping? Return shipping fees are paid by the customer. Fees vary with each product do to shipping weight and distance. To keep shipping costs down we recommend shipping via USPS and packing your item securely in the smallest, lightest package possible. back to top To what address should I ship returns? Please ship returned items to: EliteDepot.com 6278 N Federal Hwy #492 Fort Lauderdale, FL 33308 back to top Can I exchange an item? Yes. If you would like to exchange your item for another size or color and you would like to ensure that a specific item is in stock (size, style and color) it is best to purchase the item as soon as you see that it is in stock. We can then offer you a refund once your item is returned. Otherwise all returns will receive a merchandise credit voucher only and specific sizes and colors cannot be held. back to top How much will I be charged for sales tax? Sales tax is automatically applied to your EliteDepot.com.com order in accordance with individual state and local regulations if your shipping address is in Florida (6%). back to top Do you ship to my country? We ship to all locations inside and outside of the US provided that it is a confirmed shipping address. back to top Can I change/cancel an existing order? We rely on a heavily automated process to provide you with the fastest service possible. Due to this automation, we are unable to make changes to an order after the order has been placed. Please review your order thoroughly before submitting it to avoid any inconveniences to yourself. An order can be cancelled if it is in Pending status- 15 % service charge will apply.  Orders that are processing or shipped cannot be cancelled. We apologize for any inconvenience that this may cause. back to top Can I re-route my shipped package to another shipping address? For security purposes, we are unable to redirect a shipped package to a secondary shipping address. We apologize for any inconvenience that this may cause. back to top What if I receive an incorrect or damaged item? In the unlikely event that you receive an incorrect or damaged item, please contact our office within 3 days to report the damage. It is necessary for you to call the carrier immediately for a damage inspection and claim for reimbursement. All original packing materials and cartons must be retained for inspection purposes. back to top What forms of payment do you accept? EliteDepot.com proudly accepts Paypal. This service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information. We also accept AmEx, MC, Visa, and Discover payments via our secure server. We also accept company, personal checks or money orders but items will not be shipped out until payment clears when checks are used. We do not accept cash, or cash-on-delivery (C.O.D.). back to top Can I order by phone, email or fax? We prefer to keep payments restricted to online. However, in certain circumstances we can take payments by phone. back to top The item I want is sold out. Will you get more in? Some products are restocked and some are not depending upon the manufacturer. We suggest that you check the site regularly for your must-have item. back to top I forgot my password. If you forget your password, simply click on the lost password link at the top of the site. Please note: your password is case-sensitive. back to top How do I shop by brand, category or search term? All of the brands we carry are listed in alphabetical order in the scrolling catalog to the left. The categories (which allow you to shop by department) are under the brands, also in alphabetical order. If you are looking for something specific like a style number, or style name simply type the keyword in our search bar and matching results will appear. Please note that our system will only pull keywords from the item title. back to top How do I make purchases on EliteDepot.com? EliteDepot.com uses a simple and secure checkout process for quick, easy purchasing. If you already have a EliteDepot.com account, click checkout, select the returning customer option and enter your email address and password (and promo code if applicable). Click Continue. If you are a new customer, click checkout, select the new customer option and fill in the required information. back to top Is it safe to use my credit card on EliteDepot.com? Yes, shopping at EliteDepot.com is safe. Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information. We also accept Paypal which ensures a safer,easier way to pay online. back to top Is my personal information kept private? EliteDepot.com is committed to respecting the privacy rights of our customers and all visitors to our web site. We take this matter very seriously, and have instituted many policies and procedures to insure that none of your privacy rights as stated herein are ever violated. We have taken many measures to safeguard and protect your privacy, while providing you with a unique and rewarding online shopping experience. back to top At what hours is customer service available? EliteDepot is available 24 hours a day, 7 days a week via email. We guarantee a prompt response. back to top Contact Us If you have any questions or comments about our site, we'd love to hear from you. Please click here to visit customer care. To obtain the status of an order, enter the confirmation number and click Go!. Confirmation Number:   Register Account History Download Product Files Lost Password Policies About Us FAQ   Go Back